Neural

We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:

According to the Medicines and Related Substance Act, NO MEDICINES ARE RETURNABLE FOR CREDIT. The ruling has been made for Health and Safety reasons and is in your best interests. MHW can face criminal prosecution if this law is not complied with.

For all other items

• Refund Eligibility: Refunds are available only within the first 7 days of purchase.
• Unopened Products: Products must be unopened, unused, and in their original packaging to qualify for a refund.
• Proof of Purchase: A valid proof of purchase is required to process any refund requests.
• Refund Process: To initiate a return, please contact our customer service team with your order details. Once your return is approved, further instructions will be provided.

Please note that we do not offer refunds for opened or used products. Shipping fees are non-refundable.

Mzansi Health and Wellness (MHW) offers convenient PUDO delivery options for all orders under 20kg. Once your order is dispatched, you will receive a notification with a QR code and PIN to collect your package from a PUDO locker near you. PUDO ensures a quick, secure, and contactless pick-up at your convenience, available 24/7. Delivery typically takes 1-4 business days across South Africa. For any issues, please contact our customer service team.